Terms of Service

1. Scope, and the two things we sell

These terms govern everything supplied by DESENDER LIMITED (“we”, “us”) to a client (“you”). Placing an order or accepting a written proposal means accepting them.

Two regimes coexist and should not be confused:

• Shop products — templates, training products and advisory sessions listed with a fixed price. They exist before you order them and are not built for you. They are paid for at the time of order. Articles 3 to 7 apply.
• Services on request — development, design, virtual production, audits and team training. Each is scoped in a written proposal, delivered, and then invoiced. No deposit is taken. Articles 8 to 12 apply.

Article 14 contains provisions that apply only to consumers. Where they conflict with anything else in these terms, they prevail.

2. Prices and currencies

Two currencies are shown throughout this site. The euro (EUR) is the contract currency: it is the amount charged, refunded and shown on your receipt. The Swedish krona figure displayed next to it is a fixed indicative amount, provided so that visitors in Sweden can judge the price without converting it themselves.

The krona figure is not produced by a live exchange rate and is not the amount debited. Where a payment method settles in a currency other than the euro, the rate and any charge are set by your payment provider, not by us.

All prices include VAT. The price displayed is the total amount payable. No handling charge, subscription or recurring payment is added at any point.

3. Ordering a shop product

The contract is formed when payment is confirmed. You receive a confirmation email setting out the order, the amount charged, the delivery arrangements and the consents you gave at checkout.

Payment is taken online by a licensed payment services provider. No card details are entered on this site or held by us.

4. Delivery of shop products

Everything is delivered by email. Nothing downloads automatically at checkout.

Digital products — the kits, the templates, the training tracks and the written review — are sent to the email address on your order within 48 hours, as files or as access details. Advisory sessions are scheduled with you by email, normally within three working days.

Check the address you enter at checkout, and check your spam folder before writing to us. Nothing is shipped physically and no delivery charge is applied.

5. Licence to use templates and course materials

Templates, project files and course materials are licensed, not sold. On payment we grant you a non-exclusive, perpetual, worldwide licence to use them for your own projects, whether personal or commercial, including in work you are paid to produce.

The licence does not permit you to resell, redistribute or publish the materials themselves, to share your account or access credentials, or to include the templates in a product whose substance is the template. If you are unsure whether an intended use is covered, ask us before you rely on it.

Where a template incorporates third-party components, those remain subject to their own licences, which are listed with the files.

6. What shop products are, and are not

We warrant that what you receive matches the description on its product page. Any discrepancy reported within fourteen days of delivery is corrected free of charge; where correction is not possible the order is refunded in full.

The following are not discrepancies: incompatibility with an engine version or environment whose characteristics were not stated before the order; a later change made by a third-party publisher to their own software; a modification you made yourself; or a result that depends on skill, hardware or time you chose to invest.

We do not promise that any course, template or session will lead to employment, income or a particular commercial outcome. Nothing on this site should be read as such a promise.

7. Account and acceptable use

Access to training products is personal. You are responsible for keeping your credentials confidential. We may suspend access where credentials are shared, where materials are redistributed, or where use of the platform disrupts it for others — after telling you why, and with a reasonable opportunity to put it right unless the breach is serious.

8. Services on request: proposal and formation

Every service is quoted in a written proposal setting out the scope, the price, the delivery time and what is excluded. The proposal is valid for thirty days. The contract is formed when we receive your written acceptance; acceptance by email counts as writing.

The scope is exhaustive. Anything not listed in it is the subject of a further proposal and may move the delivery date.

9. Your obligations

You provide, in good time, the access credentials, project files, engine versions, technical documentation and points of contact the work requires, and you name one person able to make technical decisions.

You warrant that you hold the rights to the assets, code and data you give us, and that you are entitled to have us work on them. You remain responsible for backing up your project before we touch it.

10. Delivery and payment for services

No deposit is requested and nothing is payable before delivery. The invoice is issued once the work has been delivered and is payable within fourteen days.

Delivery times run from the date we receive everything listed in article 9, not from the date of acceptance. Time is suspended while anything requested from you is outstanding, while a third-party system essential to the work is unavailable, and in the event of force majeure. We tell you in writing when this happens.

Between businesses, late payment entitles us to suspend other work in progress for the same client after written notice that has gone unanswered for fifteen days.

11. Acceptance, warranty and maintenance

You have fifteen days from delivery to report in writing anything that departs from the agreed scope. Faults we recognise are corrected free of charge. After that period the delivery is treated as accepted.

Corrective work beyond that period, further development and adaptation to new engine versions are the subject of a separate agreement. Nothing renews automatically.

12. Rights in bespoke work

Rights in developments produced specifically for you transfer to you on payment in full, together with the documentation another supplier would need to take the work on. Until payment you hold a right of use that we may revoke if the invoice is not settled.

We keep ownership of our own pre-existing tools, libraries and generic components, including the starter layers, and grant you a free, perpetual, transferable licence to use them as part of the deliverable.

13. Liability, confidentiality and governing law

We owe an obligation to work with reasonable skill and care. Between businesses, our liability is limited to the amount actually paid for the service in question and excludes indirect loss, in particular loss of data, revenue, customers or anticipated savings. These limits do not apply to fraud, to wilful misconduct, or to any liability that cannot lawfully be excluded — and they do not apply to a consumer.

Each party keeps the other's confidential information confidential for five years after the contract ends. Credentials entrusted to us are held in an encrypted secrets manager and deleted when the engagement finishes.

These terms are governed by the laws of Hong Kong SAR.

This does not deprive a consumer of any protection given by the mandatory rules of the country in which they are habitually resident. A consumer resident in the European Union keeps the rights granted by the consumer law of their own country, including the right of withdrawal and the statutory guarantee of conformity, and may bring proceedings before the courts of that country.

14. If you are a consumer

This article applies where you are buying outside your trade, business or profession. It reflects rights you have by law, which cannot be signed away.

14.1 Information before you buy

Before you order you are told, in plain terms: what the product is, the total price you will pay including VAT, when and how it is delivered, who we are and how to reach us, and how to cancel. That information appears on the product page, at checkout and in these terms.

14.2 Right of withdrawal

You have fourteen days from the day the contract is concluded to withdraw, without giving a reason and without penalty. To do so, tell us by any clear statement sent to contact@unrealengineacademy.info. A withdrawal form is available on this site; using it is optional.

14.3 Digital content sent within 48 hours

The kits, templates, training tracks and written review are digital content, sent to you by email within 48 hours — sooner than the fourteen days you have to change your mind. The law lets you ask for that, and it attaches a condition.

The right of withdrawal is lost on such content only where three things are true: you expressly asked for supply to begin before the fourteen days had run, you expressly acknowledged that you would lose the right, and we confirmed that agreement to you.

All three are collected at checkout, in a box separate from the acceptance of these terms and never pre-ticked. It appears only when the basket actually contains digital content. The exact wording you accepted and the time you accepted it are stored with your order and repeated in your confirmation email.

Without that separate confirmation the order cannot be completed. If you would rather keep the full fourteen days, do not place the order — write to us and we will hold it and send the files once the period has run.

14.4 Advisory sessions

An advisory session is a service rather than digital content, so the ordinary fourteen-day right applies in full. If you ask us to hold the session within those fourteen days and then withdraw, you owe a proportionate amount for what was actually supplied, and the rest is refunded.

14.5 Statutory guarantee

You have the legal guarantee of conformity for digital content and services under the law of your country of residence. It is free to rely on, and it exists alongside anything said in article 6.

14.6 Complaints and dispute resolution

Complaints should be made in writing to contact@unrealengineacademy.info, or by post to DESENDER LIMITED, 20th Floor, Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong.

We acknowledge every complaint within five working days and give a reasoned reply within thirty days.

If a complaint is not resolved, a consumer resident in the European Union may bring proceedings before the courts of their own country, and may use any out-of-court dispute resolution scheme available to them locally.